Frequently Asked Questions About Our Services

We want to simplify the car wash process by providing our Norfolk customers with straightforward responses to some frequently asked questions.

What should I expect when I arrive?

A friendly, energetic and professional team who cares about your car as much as you do will greet you and explain the different packages available.

What kind of cleaning products do you use?

At New Auto Appearance, Inc., we only use biodegradable acid-free and caustic free soaps cleaning products that are safe for your car and our environment.

How do I protect my clear coat?

A sealant creates a barrier that helps protect clear coated surfaces from corrosive elements, such as ultraviolet rays and airborne contaminants. Other destructive factors include tree sap, acids from leaf stains, bug spatter and bird droppings. All of these can eat through the clear coat and cause permanent damage.

Why does the paint finish on my car look streaky and dull?

This lackluster appearance is often a sign of oxidation, which occurs as paint ages and decays from exposure to road oils and sunlight. You can decrease the process by washing your vehicle frequently, applying a sealant regularly and coating it with a hand wax at least annually.

Contact Us Today

We hope the answers to these questions can help our customers understand the car wash process at New Auto Appearance Inc Please contact us with any unanswered questions at (757) 717-9210. We are here to serve you.